Lender DetailsAxos Bank
BankOnline Bank

Axos Bank

Also known as: Axos; Axos Financial

Axos Bank is an online bank headquartered in Las Vegas, Nevada, and a subsidiary of Axos Financial. It operates with no physical branch locations and provides banking products entirely through digital channels. Axos was founded in 2000 as one of the earlier online-only banks in the United States.

For individual customers, Axos Bank commonly offers checking and savings accounts, certificates of deposit, personal loans, home mortgages, and auto loans. The bank offers several types of checking accounts with varying features, some of which include interest earnings or ATM fee reimbursements. Savings products at Axos have at times been competitive with other online banks.

For businesses, Axos provides business checking and savings accounts, commercial loans, SBA lending, and treasury management services. Axos has developed a business banking offering that targets small and medium-sized companies that prefer digital banking over traditional branch relationships.

Axos Bank also provides banking infrastructure services to other companies through its Axos Clearing and institutional businesses, though this is separate from its direct consumer and business banking products.

Because Axos has no physical branches, all customer interactions happen online, through the mobile app, or by phone. This model suits consumers who are confident managing their finances digitally but may not appeal to those who prefer face-to-face banking.

For home buyers, Axos Mortgage offers conventional, jumbo, and other loan types. Personal and auto loans are available directly through the bank's online platform.

Axos Bank is regulated by the Office of the Comptroller of the Currency and deposits are insured by the FDIC up to applicable limits. Rates, fees, and eligibility vary by product and individual circumstances.

Quick info

Category

Bank

Trading names

Axos; Axos Financial

Parent company

Axos Financial, Inc.

Regulatory status

FDIC-insured. OCC-regulated national bank.

Official websitehttps://www.axosbank.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Checking and savings account questions
  • FDIC insurance and deposit protection
  • Complaints about fees or account closures
  • Wire transfers and account access issues
  • Understanding bank policies and terms

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is your complaints process?
  2. How long does a complaint typically take to resolve?
  3. What regulatory body oversees your business?
  4. How do I request copies of all documents relating to my account?
  5. Is there an ombudsman or external dispute resolution service I can use?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address9205 West Russell Road, Las Vegas, NV 89148

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusFDIC-insured. OCC-regulated national bank.
Registration numberNot verified
Company statusActive
Parent companyAxos Financial, Inc.

About this company

Main products and services

Checking and savings; personal loans; mortgages; auto loans; business banking

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about Axos Bank?

Start with Axos Bank's internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is Axos Bank regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find Axos Bank's official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think Axos Bank has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a Axos Bank issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

Start with Ask Fin

Free — no payment details needed.

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