Lender DetailsAmerican Express Personal Loans
Personal Loans

American Express Personal Loans

Also known as: Amex Personal Loan

American Express offers personal loans exclusively to pre-approved American Express credit card holders. These are not open to the general public. If you have an existing American Express credit card account in good standing, you may receive a pre-approval offer to borrow a fixed amount through a personal loan at a fixed interest rate.

The American Express personal loan is a straightforward fixed-rate, fixed-term installment loan. There are no origination fees, no prepayment penalties, and no fees to apply. The loan amount, rate, and term are offered based on your existing relationship with American Express and your creditworthiness, so the terms you see are specific to your pre-approved offer.

Because these loans are pre-approved offers extended to existing cardholders, the application process is relatively simple for eligible customers. Funds are deposited directly to a bank account you designate.

The loan is separate from your American Express card account and does not affect your card's credit limit. You repay the loan through fixed monthly payments over the chosen term.

American Express personal loans are best suited to existing Amex cardholders who have received a pre-approval offer and need a lump sum at a fixed rate. If you are not a current Amex cardholder, this product is not available to you. In that case, compare personal loan offers from banks, credit unions, and online lenders to find the best available terms for your credit profile and needs.

Before accepting any personal loan offer, review the full APR, total repayment amount, and monthly payment to make sure it fits your budget. American Express National Bank is FDIC-insured.

Quick info

Category

Personal Loans

Trading names

Amex Personal Loan

Parent company

American Express Company

Regulatory status

FDIC-insured. Division of American Express National Bank.

Official websitehttps://www.americanexpress.com/us/credit-cards/features-benefits/personal-loans
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Loan terms and interest rate questions
  • Early repayment and settlement queries
  • Hardship and payment deferral options
  • Credit reporting and dispute processes
  • Checking lender licensing and legitimacy

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is your complaints process?
  2. How long does a complaint typically take to resolve?
  3. What regulatory body oversees your business?
  4. How do I request copies of all documents relating to my account?
  5. Is there an ombudsman or external dispute resolution service I can use?

Useful official links

Want to feel clearer about your money?

Ask Fin gives you simple tools for budgeting, spotting savings, exploring income ideas and building better money habits. General guidance only — not regulated advice.

Start with Ask Fin — free

Contact details

PhoneNot verified
EmailNot verified
Registered address200 Vesey Street, New York, NY 10285

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusFDIC-insured. Division of American Express National Bank.
Registration numberNot verified
Company statusActive
Parent companyAmerican Express Company

About this company

Main products and services

Personal loans for existing Amex cardholders

Additional notes

Available to existing American Express cardholders only. Not available to non-cardholders.

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about American Express Personal Loans?

Start with American Express Personal Loans's internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is American Express Personal Loans regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find American Express Personal Loans's official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think American Express Personal Loans has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a American Express Personal Loans issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

Start with Ask Fin

Free — no payment details needed.

Other Personal Loans companies