Lender DetailsAmerican Express National Bank
BankOnline Bank

American Express National Bank

Also known as: American Express; Amex; American Express Personal Loans; American Express Business Blueprint

American Express National Bank is the banking subsidiary of American Express Company, one of the most recognised financial brands in the United States. While American Express is best known for its premium credit and charge cards, the banking entity also offers savings accounts, personal loans, and business banking products.

For individual consumers, American Express is best known for credit and charge cards that target travel rewards, dining, and premium lifestyle spending. Products range from everyday cash-back cards to premium travel cards with higher annual fees and more extensive rewards and benefits. The Amex card network also comes with certain consumer protections and purchase benefits that vary by card.

American Express National Bank also offers high-yield savings accounts and certificates of deposit for customers looking for competitive deposit rates without a traditional branch relationship. These products are managed online.

American Express Personal Loans are available to qualifying existing cardholders in many cases. These unsecured loans are often offered as pre-qualified products based on the cardholder's existing relationship with American Express. Consumers who are not existing cardholders may have limited access to personal loan products.

For small businesses, American Express offers the Business Blueprint platform, which includes cash flow management tools and business checking products. American Express business cards are widely used by small business owners and self-employed individuals.

Customer service at American Express is generally well regarded, particularly for cardholders, with phone and chat support available around the clock.

American Express National Bank is regulated by the Office of the Comptroller of the Currency and deposits are insured by the FDIC up to applicable limits. Card rates, fees, and loan terms vary by product and individual credit profile.

Quick info

Category

Bank

Trading names

American Express; Amex; American Express Personal Loans; American Express Business Blueprint

Parent company

American Express Company

Regulatory status

FDIC-insured. OCC-regulated national bank.

Official websitehttps://www.americanexpress.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Checking and savings account questions
  • FDIC insurance and deposit protection
  • Complaints about fees or account closures
  • Wire transfers and account access issues
  • Understanding bank policies and terms

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is your complaints process?
  2. How long does a complaint typically take to resolve?
  3. What regulatory body oversees your business?
  4. How do I request copies of all documents relating to my account?
  5. Is there an ombudsman or external dispute resolution service I can use?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address4315 South 2700 West, Salt Lake City, UT 84184

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusFDIC-insured. OCC-regulated national bank.
Registration numberNot verified
Company statusActive
Parent companyAmerican Express Company

About this company

Main products and services

Credit cards; charge cards; personal loans; high-yield savings; business banking

Additional notes

Amex personal loans are pre-qualified offers for existing cardholders in many cases. Applicants should check current eligibility and product availability.

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

General public sentiment

Recognised for premium card products and rewards. Customer service generally rated positively by cardholders.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about American Express National Bank?

Start with American Express National Bank's internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is American Express National Bank regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find American Express National Bank's official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think American Express National Bank has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a American Express National Bank issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

Start with Ask Fin

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