Lender DetailsACE Cash Express, Inc.
Short-Term Loans

ACE Cash Express, Inc.

Also known as: ACE Cash Express

ACE Cash Express is a short-term lender and financial services company offering payday loans, installment loans, check cashing, prepaid debit cards, and money orders. It operates through retail locations in select states and through an online platform. Product availability varies by state, as many states have laws that restrict or prohibit high-cost short-term lending.

Payday loans from ACE Cash Express are small, short-term loans typically due on or around your next payday. When the fees on these loans are expressed as an annual percentage rate, the cost is very high, often running into the hundreds of percent. Installment loans provide more time to repay but also typically carry rates far above those of conventional personal loans or credit union products.

These products are not suitable for ongoing financial needs, large expenses, or situations where repayment on the due date is uncertain. A pattern of rolling over or reborrowing short-term loans can create a debt cycle where fees accumulate faster than the balance is reduced.

Before using ACE Cash Express, explore lower-cost alternatives. Federal credit unions and many state-chartered credit unions offer payday alternative loans to members at significantly lower cost. Community Development Financial Institutions provide small-dollar loans to consumers who lack access to mainstream credit. Nonprofit organizations, community assistance programs, and employer advances may also be available in your area.

If you do use ACE Cash Express, borrow only the minimum necessary and have a firm plan to repay the loan in full by the due date without rolling it over. Read all terms carefully including the full annual percentage rate and the total dollar cost of the loan before agreeing.

Quick info

Category

Short-Term Loans

Trading names

ACE Cash Express

Parent company

Not verified

Regulatory status

Licensed by applicable state regulators.

Official websitehttps://www.acecashexpress.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

⚠ Scam awareness

Fraudsters sometimes impersonate real debt collectors or lenders to trick people into making payments. Before paying or giving personal details to anyone claiming to be ACE Cash Express, Inc., verify their identity by calling the number on their official website — not the number they gave you. Request everything in writing. Report suspected scams to the FTC at reportfraud.ftc.gov and to the CFPB.

Why people search for this company

  • Loan terms and total cost questions
  • Rollovers and extension policies
  • State licensing and legitimacy checks
  • Complaint and refund options
  • Alternatives to high-cost borrowing

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is the total amount I will repay including all fees?
  2. What is the APR for this loan?
  3. What happens if I cannot repay on the due date?
  4. Are there any rollover or extension options and what do they cost?
  5. Is the company licensed in my state?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered addressNot verified

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusLicensed by applicable state regulators.
Registration numberNot verified
Company statusActive
Parent companyNot verified

About this company

Main products and services

Payday loans; installment loans; check cashing; prepaid cards; money orders

Additional notes

Costs can be high. Products intended for short-term use. Availability varies by state. Borrowers should review all costs carefully and explore alternatives.

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about ACE Cash Express, Inc.?

Start with ACE Cash Express, Inc.'s internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is ACE Cash Express, Inc. regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find ACE Cash Express, Inc.'s official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think ACE Cash Express, Inc. has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a ACE Cash Express, Inc. issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

High-cost borrowing can add up fast — check your full picture first

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